ID & KYC Solution
Verify who you're dealing with and meet KYC obligations without slowing operations.
Identity verification and Know Your Customer (KYC) requirements sit at the center of most regulatory frameworks. The ID & KYC Solution from Syntrove standardizes how you collect, verify, and document identities across channels so you can satisfy regulators and payment partners while keeping experiences workable for patrons, employees, and vendors.
The Challenge
The Problems We Address
Most organizations rely on a patchwork of ID and KYC processes:
Different verification steps by property, channel, or product
Manual document handling that frustrates customers and staff
Weak or inconsistent evidence that KYC requirements were met
Difficulty updating flows when regulations or risk appetite change
Limited linkage between identity, background checks, and ongoing monitoring
What's Included
Syntrove products layered into a connected KYC program — from first verification through ongoing identity management
Syntrove VERIFY
ID document and facial verification tailored to your risk and regulatory needs.
Syntrove CHECK
Background and risk screening where additional checks are required.
Syntrove COMPLY
KYC case management, escalations, and documentation.
Syntrove ONBOARD
Integrated digital onboarding journeys for customers, patrons, and vendors.
Syntrove CORE
A single, governed identity record that keeps people and entities consistent across systems.
You can start with VERIFY in one high‑risk area and add CHECK, COMPLY, ONBOARD, and CORE as your program matures.
How It Works
How It Works Day to Day
Define your verification tiers
Define what 'good KYC' looks like by use case, channel, and risk level (for example: remote account opening vs in‑person high‑value patron).
Configure VERIFY and CHECK
Build verification flows that match each tier: document capture, facial matching, list checks, and background screening where needed.
Coordinate through ONBOARD and COMPLY
Use ONBOARD to guide customers or vendors through data and document collection, then COMPLY to handle escalations, exceptions, and enhanced due diligence.
Unify in CORE (and Syntrove ONE)
Keep a single identity profile in CORE so every decision, case, and change is tracked against the same person or entity, regardless of channel or property.
Outcomes
Outcomes You Can Expect
Consistent KYC flows across in‑person, online, and hybrid channels
Faster verification with fewer back‑and‑forths and manual rework
Clear audit trails that show exactly what was done for each subject and why
Easier change management when regulations or internal policies shift
A stronger risk foundation you can extend into screening, compliance, and security
When the perceived value (reduced fraud, smoother exams, fewer manual hours) is clearly higher than what you invest, adoption and buy‑in go up across the organization.
Built For
Built for Regulated, High-Risk Environments
Designed for organizations where identity verification carries real regulatory and operational weight:
Casinos & Gaming
Multi-channel patron verification across cage, desk, and app — with a single identity record that follows the patron across every property.
Financial Institutions & Fintechs
Account opening and ongoing KYC for customers and counterparties — built to satisfy regulatory requirements without slowing the customer experience.
Large Employers & Staffing Firms
Identity verification at scale — embedded into onboarding and connected to the screening and compliance programs that depend on it.